Ts & Cs

These terms and conditions apply to the use of www.braidsandbeautyboutique.co.uk (“this website”) and by accessing, browsing “this Website” and/or placing an order, you agree to be bound by the Terms and Conditions set out below.

The Term “This Website” refers to Braids and Beauty Boutique Limited trading as www.braidsandbeautyboutique.co.uk.

If you do not wish to be legally bound by these terms and conditions, immediately exit our Website and delete our history from your browser.

Should you have any concerns about this websites Term and Conditions please contact our service team at info@braidsandbeautyboutique.co.uk

General Information:

Intellectual Property Rights: the Braids and Beauty Boutique’s logo, page headers, custom graphics and button icons are the property of Braids and Beauty Boutique Limited and may not be used in connection with any product or service that is not offered by Braids and Beauty Boutique Limited in any manner that is likely to cause confusion amongst our Customers, or discredit the Brand.

Use of this Website:

You agree not to use this Website for unlawful purposes, not to copy images or reproduce product descriptions. Not to reuse information from this Website to advertise, offer for sale or promote goods and services for commercial reward.

You agree to comply with all applicable UK laws, statutes and regulations regarding this Website and any transactions conducted on or through this Website.

Any personal information which you are required to provide when you register as a customer should be true, accurate, current and complete in all respects.

Notification of any changes to your personal information can be made by you, updating the account information page before placing any new orders.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Braids and Beauty Boutique Ltd reserves the rights to Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice, you agree that Braids and Beauty Boutique Ltd or its third-party providers, shall not be liable to you or any third party for any modification to or withdrawal of the Website and/or Change the Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

You agree, it is your responsibility to check regularly to determine whether these Terms and Conditions have been changed.

You agree not to hold liable Braids and Beauty Boutique Ltd or its third-party vendors, for any delays in shipping and or failure to fully satisfy which may have aided in a personal loss or additional expense.

Product Display & Descriptions:

Take notice that each product purchased, is sold subject to the Brand or Manufacturers EAN or UPC barcode. Braids and Beauty Boutique Ltd made every effort to reproduce the manufacturers product details on this Website as accurately as possible. However, some information may from time to time appear differently whereby a manufacturer has altered their product details or product label, without changing the product unique EAN or UPC barcode. You accept the Product pictures, Wig and Hair models or samples, may differ slightly in photography than the image seen on your digital screen. If you are not satisfied with the item you have ordered, we offer a no quibble 14-day

money back guarantee on all products in our returns policy.

Product Information:

Braids and Beauty Boutique Ltd takes all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Making your order:

“This Website” will regenerate a unique order reference number, each time you place an order with us.

In placing your order: All order must be placed and paid for via “This Website” and cannot be verbally communicated. Any communication with you (the Customer), from Braids and Beauty Boutique will be via your email address as supplied when you registered, using your unique order reference number.

In the event that you do not receive a confirmation email after registering or placing your order, please contact us immediately. Braids and Beauty Boutique Ltd will not be responsible if you should fail to receive emails sent to the email address you provide when you register.
In the event of an issue with your order, you agree to allow Braids and Beauty Boutique Ltd and its staff to contact you, via telephone or e-mail and offer an alternative goods and or services.

Non-acceptance of an order may be a result of one of the following:  The product you ordered being unavailable from stock. The product you ordered being unavailable for delivery to your selected delivery country. • Our inability to obtain authorisation for your payment. • The identification of a pricing or product description error. You not meeting the eligibility to order criteria set out in the main Terms & Conditions. Braids and Beauty Boutique Ltd reserves the right to restrict the number of items, available for sale to any individual Customer.

Order Delivery:

At busy times orders may take 2-3 days to be dispatched. The majority of orders are received within 2-3 business days after dispatch. As we cannot guarantee the speed of the postal service please allow up to 8 business days for Royal Mail Delivery.

Payment:

Payments are taken via Paypal. We accept payment in GBP (£).

We do not hold any credit card details. All payments are processed securely through our approved payment provider’s website.

Returns Policy:

All products purchased through this Website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 14 days of receiving your order and we will refund your payment. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s).

For faulty or damaged goods; your statutory rights are not affected.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

Order Cancellation:

Subject to your UK statutory Consumer rights; we are only able to cancel and refund orders which have been returned to us in a resalable condition. In some cases, an order can be cancelled if it has not already been dispatched.

If you realise you have made a mistake when ordering, please try to contact us as soon as you can by email at sales@braidsandbeauty.com (with the word “Cancel” present in the subject line).

We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

Faulty, Damaged, Unsatisfactory Quality or Incorrect Item Received:

We will always do our best to ensure that your products arrive correctly and in perfect condition. However, occasionally mistakes do occur, or items are damaged in transit. Please check your product on receipt and report any issues to us as soon as possible.

The sooner we are notified the easier and quicker it will be to resolve the issue for you.

Where products received are of poor quality, incorrect, faulty or damaged, the following applies: Within 14 days of receipt of the goods: we will offer you a full refund (Once the goods have been returned to your office), including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

NOTE: We do not accept returns of goods after 14 days

Please contact sales@braidsandbeautyboutique.co.uk

Personal Information and Privacy:

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server, and we will fully comply with all applicable Data Protection and consumer legislation in place. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office.

Security and Privacy:

Braids and Beauty Boutique Ltd respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services, to opt out of receiving information from us respond to any emails with the words “opt out”.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer’s Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by PayPal which means that we don’t hold records of your credit card details. A cookie is a piece of data stored on the user’s hard drive containing information about the user. This Website utilises cookies to enable our systems to recognise your browser and to provide personalised features.

Sign up and get10%

Discount on your next order!